Shipping Policy
At Twinkle Delia, we aim to provide a smooth and efficient shopping experience. Below, you will find all the necessary details regarding our shipping process.
1. Order Processing Time
- Once your order is placed, it will be processed within 1-2 business days. During this time, we prepare your items for shipment.
- You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Time
- After processing, your order will typically arrive within 4-7 business days.
- Shipping times may vary slightly based on your location, but we strive to get your items to you as quickly as possible.
3. Shipping Costs
- We are pleased to offer free shipping on all orders within the USA.
4. Shipping Carriers
We work with reliable shipping carriers to ensure timely delivery of your orders. Once your order is shipped, you will receive tracking information to monitor the delivery of your package.
5. Shipping Locations
At this time, we ship exclusively to locations within the United States.
6. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email.
- You can use this tracking number to follow the status of your shipment.
7. Lost or Damaged Packages
- In the unlikely event that your package is lost or arrives damaged, please contact us immediately at support@twinkledelia.com or +1 254-243-1895.
- We will work with you and the shipping carrier to resolve the issue and ensure you receive your items.
8. Returns and Exchanges
- We offer a 30-day return policy. If you are not satisfied with your purchase, you may return the item within 30 days of receipt.
- For exchanges, the fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
- To initiate a return or exchange, please contact us via email or phone.
9. Refunds
- Once your return is received and inspected, we will process your refund within 10 business days.
- We do not charge any restocking fees for returns.
10. Contact Us
If you have any questions or concerns about your order or shipping, please feel free to contact us:
- Email: support@twinkledelia.com
- Phone: +1 254-243-1895
- Address: 3810 Oak Bent Dr, Pearland, TX 77581, USA