FAQs

General Questions

1. What is Twinkle Delia? Twinkle Delia is your premier destination for premium metal wall art. Founded on January 21, 2016, we specialize in crafting elegant and high-quality pieces that elevate any space.

2. Where are you located? Our office is located at 3810 Oak Bent Dr, Pearland, TX 77581, USA.

3. How can I contact you? You can reach us via email at support@twinkledelia.com or by phone at +1 281-485-6654.

Ordering & Payment

4. What payment methods do you accept? We accept a wide range of payment methods, including:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Venmo
  • Visa

All payment options are available on our checkout page for your convenience.

5. What is the order cut-off time? Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed promptly.

6. Can I cancel or modify my order? Please contact our support team immediately if you need to cancel or modify your order. Changes cannot be guaranteed if the order has already been processed.

Shipping & Delivery

7. Do you offer free shipping? Yes, we provide free shipping for all orders.

8. How long does it take to receive my order?

  • Handling Time: 1-2 business days (Monday – Friday)
  • Transit Time: 3-5 business days (Monday – Friday)
  • Total Estimated Delivery Time: 4-7 business days, depending on your location.

9. Can I track my order? Yes, once your order is shipped, you will receive a tracking number to monitor the delivery status.

Returns & Exchanges

10. What is your return policy? We accept returns for both defective and non-defective products within 30 days of delivery. Products must be in new condition.

11. Are there any restocking fees? No, we do not charge any restocking fees.

12. How do I return an item? To return an item, please contact our support team to initiate the process. Returns are handled by mail.

13. Can I exchange an item? Yes, we accept exchanges. Please reach out to our support team for assistance.

14. How long does it take to process a refund? Refunds are processed within 5 business days after the returned item is received and inspected.

Product Information

15. Are all products new? Yes, we only sell products in new condition.

16. What materials are used in your products? Our metal wall art is crafted from high-quality materials to ensure durability and aesthetic appeal.

Policies

17. Do you ship internationally? Currently, we only ship within the United States.

18. Do you have a warranty? While we do not offer a specific warranty, our 30-day return policy ensures your satisfaction with every purchase.

Additional Support

19. I have a question that isn’t listed here. What should I do? If your question isn’t covered, feel free to contact us at support@twinkledelia.com or call +1 281-485-6654. We’re happy to assist!

20. Why choose Twinkle Delia? Twinkle Delia stands out for its premium quality products, customer-centric policies, free shipping, and a hassle-free shopping experience. We’re dedicated to helping you bring beauty and elegance to your space.

Explore our stunning collection of metal wall art at www.twinkledelia.com and let us help you transform your space!