Return & Refund Policy

At Twinkle Delia, customer satisfaction is our priority. We aim to make your shopping experience seamless and stress-free. This Return & Refund Policy outlines our exquisite metal wall art collection's conditions and procedures for returns, exchanges, and refunds.

1. Returns

1.1. Eligibility for Returns: We accept returns for both defective and non-defective products. To be eligible:

  • Products must be in new, unused condition.
  • Products must be returned in their original packaging with all accompanying materials.

1.2. Return Window: Items must be returned within 30 days of delivery.

1.3. Return Shipping:

  • Returns must be sent by mail. We will provide detailed instructions upon your request.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

2. Exchanges

2.1. Exchange Policy: Exchanges are accepted for eligible products. Please contact us to arrange an exchange for a similar item or a product of equal value.

2.2. Process: Contact our support team for instructions on how to initiate an exchange.

3. Refunds

3.1. Refund Eligibility: Refunds are applicable for returned items that meet the criteria mentioned above. Refunds will not be issued for:

  • Products damaged due to customer negligence.
  • Items returned beyond the 30-day return window.

3.2. Processing Time: Refunds are processed within 5 business days of receiving and inspecting the returned product.

3.3. Refund Method: Refunds will be issued to the original payment method used at the time of purchase. Depending on your financial institution, it may take additional time for the funds to reflect in your account.

3.4. Restocking Fees: We do not charge any restocking fees.

4. Non-Returnable Items

  • Customized or personalized items.
  • Products marked as "final sale" or "non-returnable" on the product page.

5. Steps to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact us via email at support@twinkledelia.com or call us at +1 281-485-6654.
  2. Provide your order number and details about the item(s) you wish to return or exchange.
  3. Follow the instructions provided by our support team to complete the return process.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Please notify us within 48 hours of delivery.
  • Provide photos of the damaged item and the packaging.
  • We will offer a replacement, exchange, or refund based on your preference.

7. Contact Us

For any questions or concerns about our Return & Refund Policy, please contact us:

Twinkle Delia – Where Customer Satisfaction Comes First
We appreciate your trust in Twinkle Delia. Visit www.twinkledelia.com for more details about our products and policies.