Return & Refund Policy
At Twinkle Delia, we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a flexible return and refund policy outlined below.
1. Return Policy
- Return Timeframe: You have 30 days from the date you receive your item(s) to initiate a return.
- Condition: Items must be returned in their original condition, unused, and with all packaging materials.
- Return Process: To start a return, please contact us at support@twinkledelia.com or call us at +1 254-243-1895. We will guide you through the return process and provide a return shipping label if necessary.
- Return Method: Returns can be initiated via email or phone.
2. Refund Policy
- Refund Eligibility: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Refund Timeline: If your refund is approved, it will be processed within 10 business days. The refund will be automatically applied to your original method of payment.
- No Restocking Fee: We do not charge any restocking fees for returns.
- Non-Refundable Items: Customized or personalized items may not be eligible for a refund. Please contact us if you have questions about specific products.
3. Exchanges
- Exchange Policy: If you wish to exchange an item, the fastest way is to return the original item and place a new order for the item you want.
- Return & Repurchase: Once the return is accepted, you can proceed with making a separate purchase for the new item.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@twinkledelia.com or call +1 254-243-1895. We will work with you to resolve the issue, either through a replacement or a refund.
5. Free Shipping
All returns and exchanges qualify for free shipping within the USA. We will provide you with a prepaid return shipping label if necessary.
6. Contact Us
If you have any questions or concerns about our return and refund process, don’t hesitate to reach out:
- Email: support@twinkledelia.com
- Phone: +1 254-243-1895
- Address: 3810 Oak Bent Dr, Pearland, TX 77581, USA